Welcome to the Best Doctor! These terms and conditions explain the rules when you browse through our website, use the contact us section or book a medical service provided through our platform. Everything is written and explained clearly to rule out any confusion. By using this website or booking a service, you acknowledge that you have read and accepted these terms and conditions. If you do not agree with them, please do not browse through our website.

About our services

Best Doctor provides easy access to healthcare services that include, doctor-at-home service and other related services. Our medical professionals are appropriately qualified healthcare professionals, and they work in accordance with applicable professional and regulatory requirements. Information available on this website is for general guidance. Our website content should not be considered a prescription, diagnosis or substitute.

Appointment and home visits

The appointments are subject to availability and confirmation. While requesting a home visit, you must provide accurate information such as location, contact details and clearly share the type of health concern.

It is important to understand that:

• Appointment times may vary as it depends on availability.
• A requested appointment should be considered confirmed only after confirmation by Best Doctors.
• Please provide correct information and details while making a booking.
• If the appointment is to be cancelled or rescheduled, inform us as soon as possible.
• For certain services, some additional charges have to be paid.

Medical emergencies

We provide the best healthcare services, but our services should not be treated as a replacement for emergency medical services. If you or any of your loved ones is experiencing some potential life-threatening emergency, immediately call emergency medical assistance instead of waiting for a home visit. Some examples of such situations are suspected heart attack, stroke, loss of consciousness, difficulty in breathing or other health conditions that require emergency assistance. While we provide a quick service, unforeseen circumstances such as weather, traffic, availability of doctors may affect arrival times.

Patients’ responsibilities

Patients and their representatives are expected to share all the relevant information honestly with our healthcare professionals. This may include information about symptoms, existing medical conditions, medications that the patient has been taking, any allergies, etc. The patients and their representatives will be responsible for:

• Sharing accurate contact and location information.
• Treating healthcare professionals and support staff in a respectful manner.
• Arranging a suitable environment to provide home consultation.
• Following the reasonable medical instructions.
• Informing the medical professionals about any significant change in the condition of patients.

Please do not provide incomplete or inaccurate information because this may affect the quality of medical assessment and quality of care.

Fees and payments

The applicable service fees depend on the type of service requested along with other relevant circumstances. If applicable, the charges will be communicated before or during the booking process. For additional services, investigations, medicine or treatment, some separate charges will be applicable. Patients must clearly ask from our support team if they require clarification about any fees. A refund and any cancellation will be handled as per applicable cancellation and refund terms communicated at the time of booking.

Medical advice and treatment

Each patient is different, and medical outcomes may vary from one person to another. Diagnosis may require one or more tests. Treatment results or recovery time may also vary. If necessary, our healthcare professionals may recommend further assessment, investigation or specialist consultation when clinically appropriate. Patients should strictly follow all the medical advice, seek medical care if their symptoms continue, worsen or any additional evaluation is required.

Privacy and confidentiality

We understand that health information is a sensitive detail and highly personal. Best Doctor takes responsible steps and strives to protect the information shared by the patients and handles all the personal information and data in accordance with the applicable privacy and data protection requirements. Information shared by patients can be used to arrange appointments, provide relevant services, communicate with patients, maintain necessary records, process payments and meet regulatory or legal obligations. For more information about how we collect, use and protect personal information, please refer to our privacy policy. Personal information is never shared with third parties except where required or permitted by applicable law or as described in our Privacy Policy.

Website content

We make constant efforts and keep the information on this website useful as well as precise. However, it is important to note that medical knowledge, services and the availability of other information may change over time. Our website content is provided for general information and should not be considered professional medical advice. As and when necessary, we may update, change or remove website content, services or features.

Third party services and links

Our website may contain some references or links connected with third-party services. They are just provided for convenience and do not necessarily mean that Best Doctor endorses or controls those third parties. Users should review the relevant terms and privacy policies before using services.

Changes to these terms and conditions

The Best Doctor may update these terms and conditions from time to time on the basis of legal requirements and business practices. Only the latest version will be updated on this page. If you continue to browse through this website or use our services after an update, it will be considered that you have accepted the revised terms.

Contact us

In case you have any doubt, confusion or questions about these terms and conditions, our services, please feel free to contact Best Doctor. Our contact details are available on the website. We aim to keep our services transparent, affordable, and professional. We fully focus on ensuring the needs and safety of the patients.