At Best Doctor, we understand that privacy really matters, especially if you are seeking healthcare. Patients who contact us are supposed to provide some personal details and information about their health. We responsibly handle all the information that is shared with us.

This Privacy Policy clearly explains what information is collected by us through our website, the reasons for which we collect it and how it may be used and the steps that we take to protect it. If you choose to use this website or request our service, it will be assumed that you have read the Privacy Policy.

Information that we may collect

Depending on how you browse through this website and use our service, we may collect information and details such as:

• Your name and contact details
• Telephone number and email address
• Address or location for requested home visit
• Appointment and service details
• Information that is provided voluntarily regarding symptoms and healthcare requirements
• Information related to payments and transactions
• Technical information such as IP address, device information and browser type
• Website usage information collected through cookies and similar technologies

The patients and their representatives should only provide information that is relevant and necessary for arranging requested service.

How do we use the information shared by the patients?

The Best doctor may use your information for healthcare-related and legitimate business purposes, including:

• Responding to enquiries and service requests
• Managing appointments
• Providing the requested healthcare services in a timely manner
• Communicating with the patients regarding their appointments
• Maintaining the appropriate services and medical records
• Processing payments where applicable
• Improving our website and other services
• Promptly addressing complaints or other service-related obligations
• Meeting applicable regulatory, legal and professional obligations
• Protecting the integrity and security of our website and services

We ensure that all information is handled properly with appropriate care due to its sensitive nature.

Healthcare information

While requesting any type of medical assistance, you will have to provide us with complete information about your symptoms, medical history, medications that you have been taking, allergies and other health-related matters. Such information is accessed by authorized professionals of Best Doctor only while providing the requested service. Please do not publish personal or confidential medical information on the website.

Sharing information with outsiders

Best Doctor does not sell personal information of the patients. However, information may be shared with healthcare professionals, service providers and other relevant parties who are involved in delivering or supporting the requested service. However, we may disclose the information when we are required to do so by law, regulation, legal process or a competent authority where disclosure is necessary to protect the safety and rights of individuals. If there is some legal compulsion, court order or any type of emergency, some of the information can be shared with law enforcement agencies.

Cookies and website technology

Our website may use cookies and other similar technologies. Cookies are small files placed on the device of the users when they browse through our website. By using cookies, we aim to improve the overall user experience. Cookies may collect information such as browser preferences, the page that was visited by users and the general website usage. You can easily manage or disable cookies through your browser settings. However, it is crucial to note that disabling cookies may affect some parts of the website function.

Protecting the information

The Best Doctor is committed to protecting your information. We have taken necessary technical and organizational measures to protect the personal information of the patients against unauthorized access, misuse, alteration or disclosure. We take necessary steps to prevent unauthorized access to or misuse of data. Our team has installed physical and electronic barriers to protect sensitive and personal information. All the sensitive data is also protected by a firewall. However, it is important to note that transmitting information or data over the internet is never completely risk-free. Hence, we encourage users to take precautionary care while sharing information online.

Retention of the data

The Best Doctor can retain the data and information if there is some genuine requirement. If there is any legal, regulatory, professional or business obligation, we can retain the data. Some information and data may be stored in our backup archives. When the data is no longer required, we delete it or isolate it to prevent unauthorized access.

Minors

Our services offer healthcare for children. Information about children should be provided by parents, legal guardians or an authorized representative. We do not collect data or personally identifiable information from minors. If you discover that your child has accidentally shared some personal data or information, please immediately inform the team of the Best Doctor. We will immediately take the necessary steps and all that data or information will be permanently erased from our records.

Changes to this Privacy Policy

Our services and legal or regulatory requirements may change over time. We can therefore update this Privacy Policy as per necessity. Only the latest version will be available on our website. If you do not accept the terms and conditions mentioned in this Privacy Policy, please do not use the services of Best Doctor. We reserve the right to update this Privacy Policy as needed. If we make any changes in the Privacy Policy, the users are informed about it. The changes are applicable immediately as soon as they are updated on the website. If you continue to use our website, it will be assumed that you have accepted the Privacy Policy.

Contact us

If you have any questions or concerns about this Privacy Policy, or you want to know how your information is handled then, contact Best Doctor. Our contact information is available on the website. Our aim is to handle personal information responsibly, communicating clearly and maintaining full trust of people who use our healthcare services. In case you have any recommendations, complaints or queries about this Privacy Policy, please feel free to contact us. At Best Doctor, we have a friendly, helpful and courteous team that will answer all your questions and clear doubts, if any.